Communications are built, since the dawn of time, on someone wanting to convey a message. Easy? Sure! But why does it so often end up wrong and how can you actively work to prevent these mistakes, both at work and at home? To communicate is paramount, something we at Spintr want to emphasize when you choose to use our intranet in your daily communication at work.
Is there a right and a wrong way to communicate?
In general, I would say it's right if you choose to communicate. More often the mistake, or rather misunderstanding, is when what should be communicated is kept in. But, a few pointers along the way can make communications considerably easier.
You have probably experienced a boss, colleague or maybe a partner wrapping a conversation in cotton so they can deliver the message without stepping on toes or maybe to make it seem more like every need is considered. But in reality both you and me know that this will complicate things for both the sender and receiver. So think about that the next time you want to communicate something. The more clear and concise, the easier it is for the recipient to take onboard the message.
Be thorough with how you convey the information. But don't forget to be equally thorough with following up how the message was received. Did you get any questions when you presented your thoughts? Did you promise to do anything from your side to meet the recipient's thoughts around your message? Make sure you follow up on these actions from your side so you can meet in the middle. It might be easy to promise to help in the heat of the moment, but for heavens sake don't forget to actually follow through.
Both for the one communicating something and for the one listening, presence is key. Being physically present or being available on a call is obviously an important part, but being completely present by showing interest for what's being communicated is equally important. A nod of recognition, keep eye contact, ask follow up questions – make sure the message that your colleague wants to convey is understood and that your are open for receiving it.
What happens if we don't communicate
Humans have always communicated and had a need to do so. It happens in a number of ways. By text in letters, emails, messages and social media. Via cultural arenas like the theater, music, art and literature. And obviously in conversations when you meet physically, but also largely via newer and modern channels like videocalls, online conferences, voice calls etc. Even software and applications, e.g. Office 365 is there to help you communicate more easily both in your daily life and at work.
But has it simplified our ability to communicate? Have we due to all these methods become experts in communications?
In Spintr we have gathered the most important tools and programs to ensure that your communication is as easy and hassle free as possible. Everything from the most complex and mundane, to the simple and care free can be communicated on different levels to all the audiences. You decide quite easily who should be reached by the information. Maybe everyone should have access to the video recorded on the Christmas Do? Share it in the social flow! But the budget for next year might only be for the management team and is added to the closed group accessed only by the appropriate members.
The possibilities to communicate are endless, equally to the need.